A WhatsApp bot that answers and takes orders for you
Your customers message whenever they feel like it. The bot answers with your real catalogue and prices, builds the order and lets you know when a person is needed. I build it from Guadalajara for businesses across Mexico.
It's 11 p.m. and someone messages you: "do you have the 20-litre one? how much with delivery?". You see it the next morning, reply at 9, and they've already bought from someone else. It doesn't happen once: it happens every week, and you almost never find out how much walked away like that.
A well-built WhatsApp bot isn't a "press 1 for prices" menu. It's someone who answers at any hour with your real catalogue and prices, builds the order inside the conversation and leaves it ready for you. When it doesn't know something, or the customer is upset, it hands the chat to you. I work from Guadalajara, but the bot doesn't care about distance: I set it up the same way for a shop in Zapopan as for one in Mérida.
What the bot does
- Answers the usual questions. Opening hours, location, payment methods, whether something is in stock and what it costs, at 3 in the afternoon or 3 in the morning.
- Reads your prices, never makes them up. It checks your catalogue for every answer. If a product isn't there, it says so; it doesn't improvise a price to be helpful.
- Builds the whole order. It adds up what the customer asks for, confirms quantities and total, and leaves the order ready in your dashboard for you to prepare and charge.
- Hands the conversation over when needed. If it doesn't know the answer, if there's a complaint or the customer asks for a person, it alerts you and you reply from the dashboard.
- A dashboard for you. Orders, conversations and a button to take over any chat whenever you want.
- The catalogue comes from the sheet you already have. You upload your Excel sheet saved as CSV; no typing products in one by one.
Orders over WhatsApp
This is what a real order looks like. The customer writes "do you have ham?". The bot searches the catalogue, replies with the product and its price, and asks whether to add it. The customer says "yes, and 2 kilos of tortillas". The bot adds both, tells them the running total and asks if anything else is missing. When they're done, the order shows up in your dashboard with products, quantities and total, frozen at that moment's price: if you change a price tomorrow, yesterday's order doesn't move.
I'm not asking you to take my word for it. There's a fictitious corner shop with the bot running: ask it about a product and watch the order fill itself in. It's the real bot, not a simulation: the same one that connects to WhatsApp, with a different catalogue. (The demo shop speaks Spanish, like its customers would.)
How it works
Your catalogue
You send me your product and price list however you have it. I clean it up, we load it, and I teach the bot your hours, delivery areas and payment methods.
Your number, in your name
I connect your number to Meta's official WhatsApp API, registered under your business. The account is yours, not mine.
Testing with your catalogue
Before opening it to the public, you and I test it with real questions from your customers and adjust the tone until it sounds like your business.
Live
The bot handles the chats and you see everything in the dashboard. You can take over any conversation whenever you like; the bot steps aside.
What it doesn't do
- It doesn't make things up. If it isn't in your catalogue or in what I taught it, it says it doesn't know and hands the chat to you. I'd rather have "let me check with the manager" than a fake price.
- It isn't for mass messaging. It's for serving people who write to you. Cold blasts to bought lists are exactly what gets numbers banned by Meta, and I don't do them.
- It doesn't replace you on the sensitive stuff. A complaint, a return or an angry customer are yours to handle. The bot makes sure you hear about it fast.
- It doesn't take payments yet. It leaves the order ready to charge; you get paid the way you already do (bank transfer, card terminal or cash). In-chat payments are in development, and I won't sell them to you before they exist.
What it costs
Three tiers, depending on how much you want it to do. There's a one-off setup fee and a monthly fee that covers the server, the AI, monitoring and adjustments.
| Tier | Setup | Monthly | Who it's for |
|---|---|---|---|
| Answers | MXN 11,900 | MXN 1,490 | One business, one number. Answers questions and prices from your catalogue and passes on what it doesn't know. |
| Orders (the one I recommend most) | Depends on scope: I'll quote it on WhatsApp | Everything above, plus the order built in the conversation, "order received" and "on its way" updates, and the orders dashboard. | |
| Multi-store | Depends on scope and number of branches | Several branches or numbers, each with its own catalogue and manager, and one integration with your inventory or spreadsheet. | |
Launch prices, plus VAT (IVA). Prices updated: September 2026.
For comparison, this is what's published in Mexico today:
| Provider type | How they charge | Published range |
|---|---|---|
| Agencies that build it for you (Simplixy, Guadalajara agencies) | One-off fee, maintenance extra | MXN 12,900 to 35,900 |
| Platforms you set up yourself (Whaticket, Leadsales, Kosmo) | Monthly subscription | MXN 870 to 4,500 a month |
The difference with a subscription platform: there, you configure it and pay the licence for as long as you use it. Here, I leave it running with your catalogue, and the code is yours.
Meta's fees are separate
Meta charges for some of the messages sent from your number, and no provider includes that in their fee. Here you pay Meta directly with your card, with no markup from me. As a reference, for October 2026 a marketing message in Mexico costs around MXN 0.73 and an order update ("your order is on its way") around MXN 0.16. Replying to someone who wrote to you costs much less or nothing, according to Meta's official partners. Meta changes these rates often, so when I quote I send you the current rate card and an estimate based on your real volume.
Why me
- The code is yours. It lives in your account or on your server. If you ever want to leave, you take it with you; you're not renting a system that disappears when you stop paying.
- You try it before you pay. The demo is the same bot you'll get, not a video. And before signing we see it working with your catalogue.
- You talk to the person who built it. I'm one person: I design, code and support it. If something breaks, there's no ticket or call centre, you message me.
If you also need your business to show up when people search nearby, that's Google Maps positioning, and the two work well together: whoever finds you on the map messages you on WhatsApp. And if what you need goes beyond answering messages, there's custom software development.
Questions I always get
How much does a WhatsApp bot cost?
Here, from MXN 11,900 plus VAT for setup and MXN 1,490 a month, plus whatever Meta charges for messages. The tier with orders, which is the one most shops need, I quote based on your catalogue and volume. In the Mexican market, agencies charge between MXN 12,900 and 35,900 for setup.
Can I use the number I already have?
Usually, yes. What you should know: moving a number to the official API generally means it stops working in the regular WhatsApp Business app on your phone. Meta is rolling out a mode that lets you use both at once, but it isn't available for every number; we check yours before moving it. If you'd rather not risk it, we use a new number just for the bot.
Can my number get banned?
With the official API, used to serve people who write to you, the risk is very low. What gets numbers banned is mass messaging people who didn't ask for anything and unofficial tools that pretend to be a phone. I use neither.
How long until it's running?
One to three weeks. What takes longest is almost never the bot: it's Meta verifying your business and getting your catalogue clean.
Do you work outside Guadalajara?
Yes. I work from Guadalajara, but everything is done remotely, so it makes no difference whether your business is in Zapopan, Monterrey or Mérida.
What AI does it use?
An open-weights language model that costs cents per conversation, with a second one as backup in case the first fails. The AI only writes the replies: prices, stock and totals come from your catalogue, never from what the model thinks it remembers.
How many messages go unanswered?
Tell me what you sell and how orders reach you today. I'll tell you which tier fits, or whether a bot isn't worth it for you yet.